Clear answers before you order.

Use the quote or furniture brief options on the site and share the product, room or project details you already know.

Yes. You can ask about more than one piece so the team can review the brief together.

No. A quote is just a proposal and does not place an order by itself.

Quote validity can vary with the product and specification, so CloudHaus confirms the current validity with the quote itself.

Usually yes, provided the team can review the updated brief before anything is finalised.

Share the product or room, approximate dimensions, fabric direction, delivery location, timing and any reference images you have.

CloudHaus supports Yoco, and Payflex may be available where applicable. The team confirms the current options when your order is being finalised.

The payment structure is confirmed with your quote or order, so please check the current arrangement with the team.

CloudHaus confirms the final specification, prepares the piece for production and keeps you updated through the agreed order workflow.

Yes. Many pieces can be tailored once the team reviews the brief and confirms what can be adjusted.

Dimensions can often be reviewed and changed, subject to the product and technical confirmation.

Orientation can sometimes be changed if the product structure and configuration allow it.

Yes. The product pages and brief can guide the team on the comfort feel you prefer.

Reference images are a helpful starting point for a custom brief and can be discussed with the team.

In many cases, yes. The team can confirm what is possible for the set you are interested in.

Set changes can be discussed as part of the brief so the team can confirm the best route.

Yes. CloudHaus can help with a single piece, a room, a home or a larger project brief.

Yes. The range includes furniture for bedrooms, dining spaces and other residential or commercial needs.

Yes, when the brief and technical checks show that modular construction is the right approach.

All approved fabrics may be used across upholstered couches, subject to the product and any technical or pricing checks that apply.

Different fabric ranges can sit at different cost levels, so the furniture price can change with the selected range.

Screen colour is a guide only. Final fabric appearance is confirmed with the actual swatch and selection process.

Yes. The team can help guide you to a range that suits your room, use and preference.

Please discuss that with the team first so they can confirm whether the fabric is suitable for the product.

The Fabric Guide can help you compare ranges, but final suitability depends on the specific product and use.

No fabric should be treated as fully stain-proof or pet-proof unless the product guidance says otherwise.

CloudHaus will let you know and help with a suitable alternative where possible.

That depends on the stage of the order, so please contact the team as soon as possible.

CloudHaus furniture is made locally in South Africa.

Most made-to-order products are completed within an estimated 2–6 weeks, depending on the product, fabric availability and approved specification.

CloudHaus confirms the final specification, including the piece, fabric, dimensions and other agreed details, before production starts.

Where applicable, technical or dimensional confirmation is shared as part of the order process.

Yes. Final approval happens before the piece is released for production.

Materials depend on the product and approved specification, and CloudHaus confirms the current details with the quote.

Yes. Custom projects can take longer depending on the brief, scope and final specification.

CloudHaus confirms readiness through the agreed order workflow once the piece has been completed.

Production updates are handled through the current order workflow, and CloudHaus will confirm what is available for your order.

Delivery depends on the destination, access and order details, so CloudHaus confirms the applicable cost with the order.

Yes. Regional and national delivery can be quoted once the destination is known.

Yes, provided the access details are confirmed in advance.

Tell the team about stairs, lifts, parking, turning space and any other access notes that may affect delivery.

Share the measurements early so CloudHaus can confirm the best way to handle the delivery.

That depends on the access route and the item, so the team will confirm what is practical for the delivery.

Assembly depends on the product and delivery arrangement, so please check the confirmed order details.

It is best to have someone available at the destination so the handover can be completed smoothly.

Please contact CloudHaus as soon as possible if any delivery details need to change.

CloudHaus will confirm the next step based on the delivery arrangement and what is practical for the order.

Inspect the furniture as soon as possible, note the issue and share clear photos so the team can review it quickly.

That can be discussed with the team once the destination and delivery requirements are known.

CloudHaus provides a 6-month warranty against factory defects, subject to assessment.

It is an issue caused by manufacturing, workmanship or supplied components, subject to assessment.

Normal wear and tear, settling, pilling, colour variation, accidental damage, misuse and other excluded situations are generally not covered, subject to assessment.

Yes. Temporary impressions and natural cushion settling are a normal part of use in many softer furnishings.

Pilling is generally treated as normal wear unless the item clearly has a manufacturing issue, subject to assessment.

No. Natural and dye-lot variation is expected and is not automatically a defect.

Contact the team, share the order details and send clear photos or video so the issue can be assessed.

Order details, delivery date and clear images or video give the team the best starting point for a review.

Repairs by another upholsterer may affect the assessment, so please speak to CloudHaus first where possible.

Yes. CloudHaus works with designers and architects on residential and commercial furniture briefs.

Yes. The team can discuss commercial and hospitality furniture once the project scope is clear.

Architectural drawings can be helpful when the team is reviewing a more detailed brief.

Yes, repeat units can be discussed once the specification has been confirmed.

Phased work can be discussed depending on the project structure and timing.

CloudHaus can help with larger briefs when the scope and requirements are clearly defined.

Yes. Custom specifications can be discussed as part of the commercial brief.

Trade quotations are prepared once the team has enough information to review the project properly.