Product and collection questions
Dimensions, fabric or colour options, configurations, collection availability and choosing between pieces.
Contact CloudHaus
Speak to the right part of the CloudHaus team.
Whether you are choosing one piece, planning a full room, checking an order or arranging a showroom visit, start with the route that fits your enquiry.
Choose your enquiry
Clear routes, before a longer conversation.
Choose the route closest to your question so the relevant information is ready from the start.
Custom furniture and projects
Custom dimensions, room furniture, whole-home projects, hospitality and design-industry collaboration.
Start a ProjectExisting order support
Order progress, confirmed specifications, payment references, delivery coordination or damage reporting.
Get Order HelpDelivery questions
Johannesburg delivery, depot collection, delivery outside Johannesburg and access planning.
View Delivery Information
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Showroom visits
View furniture, discuss materials or have a project conversation with the team.
Arrange a Showroom VisitTrade and commercial
For architects, interior designers, hospitality, offices and larger commercial furniture enquiries.
Start a Commercial Enquiry
CloudHaus showroom
See the furniture, materials and project direction in person.
CloudHaus12C Kramer Road
Kramerville
Sandton
Arrange a visit to discuss a project, review selected pieces or explore materials with the team. Visits are arranged in advance.
Contact details
Direct, verified ways to reach CloudHaus.
- WhatsApp and telephone
- +27 (76) 612 3243Call CloudHaus
- Showroom
- 12C Kramer Road, Kramerville, Sandton
- Order support
- Get Order Help
Before you contact us
A few useful details for the right route.
Product question
Product name, preferred size or configuration, delivery city and fabric or colour direction.
Project enquiry
Room or project type, approximate dimensions, furniture required, budget range, timeline and city.
Order help
Order or quote reference, the name used on the order and a concise description of the question.
Delivery or damage report
Order reference, delivery date, photographs where relevant and a concise description.
Please share order and delivery details through the appropriate private contact route, not publicly.
What happens next
- 01Choose the correct contact route
- 02Share the essential information
- 03The relevant team member reviews it
- 04We confirm the next step or information required
- 05Communication continues through the appropriate channel
Common questions
Clear before you get in touch.
Can I visit the showroom?
Yes. Arrange a showroom visit in advance at 12C Kramer Road, Kramerville, Sandton.
Do I need an appointment?
Visits and project meetings should be arranged with the CloudHaus team in advance.
Can I ask a product question on WhatsApp?
Yes. WhatsApp is available for product questions and the team can direct you to the most suitable next step.
Where should I send a custom furniture enquiry?
Use Start a Project so the brief can be directed to the appropriate project route.
How do I get help with an existing order?
Use Order Help with the order or quote reference and a concise description of the question.
Can architects and interior designers contact CloudHaus?
Yes. Use the commercial enquiry route or the Trade Programme page.
Can I discuss a complete room or full home?
Yes. Start a Project is the appropriate route for room, whole-home and coordinated furniture enquiries.
Where can I find delivery information?
Delivery information is available on the Delivery page, including access and planning guidance.
Can I send room photographs or plans?
You can discuss the useful material with the team after choosing the appropriate private contact route.
Is CloudHaus based in Johannesburg?
CloudHaus is based in Johannesburg, with a showroom in Kramerville, Sandton.
Real-world evidence
Furniture considered in real spaces.
Explore completed residential, commercial and hospitality work to see how CloudHaus furniture sits within a room.
View ProjectsStart here